If you’re not satisfied with the quality of the products you received, get in touch within 7 days after you received the order and we’ll do everything we can to investigate and find a solution.
If your claim is validated by our quality assurance team, we will send a reprint to you as quickly as possible or offer a full refund for the defective order.
We take great care in carefully packaging your artwork in the best manner possible. In the unfortunate event that your item/s are damaged during transit, please contact us within 7 days with to email@example.com
- Order ID
- The description of the issue
- Photos of the issue (mandatory for production issues).
If you notify us after 7 days of receiving your product/s, unfortunately we cannot refund or replace it.
If your item is incorrect, please notify us immediately. We do not accept returns due to change of mind or accidental orders after they have been paid. All our products are specifically made to order and processed same day, and we do not keep items in stock. We cannot refund, credit or replace framed artwork that is damaged within your home after 7 days of it being delivered. Frames must be correctly handled and not carried by one edge of the mouldings, this may cause damage to the frame. Please take care when moving your artwork!
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our print partner and destroyed. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.
Shipments that go unclaimed are returned to our print partner and destroyed. Should you want to submit a new order, you will be liable for the costs of the new order.
Any offers we have are only valid for the time period stated and are valid one per customer. Discounts can not be used in conjunction with any additional offers. If you have a discount code, please use it at check out. If you forget to enter your code, we cannot refund the difference afterwards.
Unfortunately, we cannot refund orders after they are processed or due to change of mind, or accidental order or items damaged in transit. We cannot process refunds for installed wallpaper and failure to follow your instruction booklet.
Product Colour Discrepancies & Portrayal:
Every effort is made to portray items accurately. Please be advised screen colour settings vary from screen to screen and can affect the way products appear. We make every effort to display our products as clearly and accurately as possible.
We use the same print machines, paper types and work processes at our print partners to minimize colour variations. Having said that, printing is a chemical process and 100% consistency cannot be achieved. Multiple factors influence the colour, consistency and final result: machine type, machine settings, paper types, humidity in the room, when the machine was last cleaned, just to mention a few examples. Colour variations that may occur due to the above-mentioned reasons lie within acceptable tolerance levels and are not covered under our quality guarantee.